IN CASE OF LIFE THREATENING EMERGENCY
Call 911
Then, contact your property management directly.
If you reach voicemail, leave a detailed message with your name, address, and the nature of the emergency.
If no one responds and you require immediate assistance (after hours, on weekends, or during holidays), please call:
919 493-1541.
Maintenance
Emergency
- Major water leaks and burst pipes
- Fire and/or smoke inside the property
- Gas odor
- Carbon monoxide detector alarming
- Burglary
High Priority
- No heat
- No air conditioning
- No hot water
- No electricity
- Refrigerator not cooling
Non-Urgent
- Appliance other than refrigerator not working
- Slow leak that can be contained
- Heating/air conditioning not working when temperatures are moderate
Tenant Responsibilty
- Changing air filters
- Changing water filters
- Changing burnt out light bulbs
- Tightening screws on doorknobs and towel bars
Emergency
Fire/Smoke
Leave the property and call 911
Fire extinguishers can be found in their safety boxes outside of each residential walkway call 911 and our maintenance emergency line.
Contact your property management.
Burglary
Call 911 and obtain a police report or report number
Contact your property management.
Gas Odor
Leave Property
Durham Properties - Contact PSNC Energy (gas) at 1-877-776-2427
Raleigh Properties are all electric, no gas.
Water Main Break
Call the City of Durham (water) at 919-560-1200
Call the City of Raleigh 919-996-3245.
Contact your property management.
Water Leaks & Pipes Burst
Turn off water at the main valve
- Sinks: faucet handles or knobs under the sink
- Toilets: knob behind toilet
- Other leaks: under the building or crawl space
Contact your property management.
Non Emergency
Heat/AC Stops Working
Central GAS or HVAC heat
- Make sure the thermostat is set to “HEAT” or "COOL" as appropriate.
- If the fan is running but the air is not warm or cool, check and replace your HVAC filter. These should be replaced every 30 days!
- If the pilot light is out (gas heat) and needs to be re-lit during office hours, call us at 919-493-3559. If it's after hours, call PSNC at 877-776-2427.
- If the fan is not running at all, check the furnace fuse or circuit breaker.
- If the fan is constantly running, make sure the the fan is set to "AUTO" on the thermostat.
Contact your property management.
Power Outages
Check all your fuses and circuit breakers:
- Breaker: Just flip it off, then flip it back on.
- If the power comes on and the fuse or breaker blows again:
- Unplug everything attached to the fuse or breaker
- Flip the breaker again.
- Plug each item in, one at a time, to see if any individual item is causing the problem
If ALL your electricity is off, call Duke Energy 1-800-777-9898 as there could be an outage in the area.
Sewer Backed Up
Toilets, sinks, tubs are not draining.
Call the main office 919-493-3559 (during business hours) or 919-475-3401 (after hours, weekends or holidays)
Please make sure to leave a clear message with your name and address.
Toilet Stopped Up
- If your toilet doesn't flush properly after one flush, don't flush again. Take the lid off of the toilet tank and close the toilet flapper to keep more water from entering the bowl.
- Using a rubber plunger, make sure the plunger completely covers the hole and is submerged in water--it should be pushing and pulling with water, not air. Add water from the sink to the bowl if necessary.
- Pump the plunger over the hole. Start slowly at first, since the first plunge will push air into the bowl. Push down, then pull up sharply to disturb the clog and loosen it. Continue vigorously pushing and pulling until the water begins to drain. It may take 15 to 20 times before the toilet unclogs. Be patient, as long as you're sure there's no hard object, plunging alone often suffices. It might not work immediately but would often work after a few repeated efforts/flushing, with each effort constituting of dozens of plunging.
- If you know there is an object in the toilet that caused the clog (i.e., a child's toy), reach in and remove it from the toilet if possible. If you can't clear it with your hands, but you know there's an object causing the clog, skip the plunging and call the office!